Why ITSM? Logicalis recap from Knowledge14

From Mike Alley, Director, ITSM Last month, the Logicalis team attended the ServiceNow Knowlege14 Conference in San Francisco. Our theme was “Bending the Platform”—that is, applying and implementing service management strategies in the ServiceNow platform to meet line-of-business requirements, and taking …read more

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The middle market has big plans for unified communications

Guest author: Cory Rehfeldt, Collaboration Practice Director According to KPMG, 60% of mid-market companies plan to increase capital spending in the near future, with the highest priority being information technology.  More specifically, a Forrester Research survey in 2013 also found that 29% …read more

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4 steps to boost confidence in the cloud

It seems like everyone is moving to the cloud in some form, but with recent large-scale data breaches and the NSA revelations still fresh in most people’s minds, not everyone is confident that they should puttheir data in the cloud. …read more

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20% profitability boost predicted for users of business analytics

From Dan Quirk, SAP National Practice Leader A new study from Gartner quantifies the benefits of adopting predictive business metrics. According to the study, businesses that invest in analytics that provide predictive tools will see a 20% profitability bump by 2017. However, …read more

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IT may be succeeding at redefining its business role, says new research

Guest author: Ed Konopasek, VP, Cloud and Data Center Solutions The IT department has recently been in the spotlight as it works to reshape itself to provide more direct business value. New research shows that this heightened focus is paying off. The …read more

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