Managed Service Providers Missing an Opportunity with SLAs?

Many managed service providers (MSP) think service level agreements (SLA) add an unwelcome sense of negativity to a business built on trust and reliability.

We’ve heard a lot of MSPs say the unfavorable history of SLAs can make hesitant customers feel like the agreements are a just a barrier to shelter the service provider, rather than protect the user.

As a result, plenty of MSPs try to avoid SLAs completely, or, if they are required to include them, use agreements that are vague and indefinite. These organizations miss out on the power of a strategic SLA to help positively manage expectations from both parties in an MSP relationship.

What do you think – are MSPs who avoid SLAs missing an opportunity to utilize a tool for communication between customer and service provider, or is this just Hype?

Hype or Ripe
Managed Service Providers Missing an Opportunity with SLAs?



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Data Centers and Cloud Computing: Different This Time?

The cloud debate isn’t over – so, how is the cloud different this time?

Some are saying the cloud is different now:

  1. The technology for the cloud is mature enough now in terms of usability, price and flexibility.
  2. It’s becoming clear the IT industry is not as efficient as it could be. Many IT leaders are seeking changes, like utilizing the cloud to outsource, and making their role less operational, to put them back in a strategic business partner role.

So, do these reasons make the cloud different this time, or is this Hype?

Hype or Ripe
Data Centers and Cloud Computing: Different This Time?



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Primary Reasons for Implementing VDI?

Many IT leaders are on board with VDI and encouraging their customers to do the same.  But when it comes right down to it, what are the primary reasons for implementing VDI?

Are these reasons why you use VDI, or are these examples just Hype?

  • Hard and soft cost savings
  • Centralized back ups
  • Ease of management including patches, upgrades
  • Security and regulatory compliance
  • Productivity gains

Hype or Ripe
Primary reasons for implementing VDI?



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Risk Management in Cloud Computing

While many organizations have successfully moved part or all of their information assets into some form of cloud computing infrastructure, the large majority still haven’t done much with this choice.

A lot of IT leaders are saying the CIO who has not yet begun to think of a cloud strategy may soon be left behind. Some are saying it’s premature for organizations to have a cloud computing strategy.

Let’s hear it – is Hype or Ripe for IT leaders to develop a cloud strategy as part of their risk management?

Hype or Ripe
Risk Management in Cloud Computing



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VDI and Mobile Devices: Able to Handle User Demands?

Virtual Desktop Infrastructure (VDI) fundamentally changes the way employees, partners and IT leaders work by providing anytime, anywhere secure access to desktops hosted and managed in the data center.

One example is Cisco’s VDI solution, which addresses the needs of an increasingly mobile and geographically dispersed workforce. We know the workplace will continue to evolve and expand with end-point devices.

What do you think, does VDI support the users’ mobile demands, or is this just Hype?

Hype or Ripe
VDI and Mobile Devices: Able to Handle User Demands?



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Disaster Recovery Becoming Cloud Strategy?

A recent InfoWorld.com article suggests that cloud computing is becoming a strategy for disaster recovery. Especially in the wake of the Japan earthquake and tsunami, some cloud companies are offering a helping hand to companies disrupted by — or concerned about — natural disasters.

What do you think – is this Hype or Ripe?

Hype or Ripe
Disaster Recovery Becoming Cloud Strategy?



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