Integrated Collaboration: What is it, and why do I need it?

By Mike Johnson, Director of Technical Sales, Logicalis US

Integrate your employees, your customers and your partners in a shared IT environment as big as your world.

Each integrated capability layer in the corporate enterprise pyramid is enabled by and extends the capabilities of the layers below it. Benefits extend throughout your organization in the process of harnessing collaboration technologies to accomplish your business objectives.

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Are You Ready for a Managed Services Relationship?

By David Leech, Vice President of Professional and Managed Services, Logicalis US

Today’s CIOs are facing some incredible challenges as they make the transition from being technology-focused to becoming a services-defined, digital enterprise. If you’re caught in the midst of this transformation, it’s probably clear by now that not every task IT is responsible for needs to be performed in house. In fact, as you re-invent the way your IT department functions, it’s important to move your staff into more business-facing, application-centric, vendor management roles by using a managed services provider (MSP) as an extension of your IT team.

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Enabling IT to Drive Business Transformation with Mobility

By Mike Johnson, Logicalis Director of Technical Sales

In 2001 the Electronic music Duo known as Daft Punk released on of the Grammy Award winning song “Harder, Better, Faster, Stronger.” The song reached No. 3 on the US Dance Charts. At risk of getting the words stuck in your head I’ll quote the lyrics here:

“Work it, make it, do it, makes us – Harder, better, faster, stronger”

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Creating a Connected Digital Experience for Customer Contact

By Mike Johnson, Logicalis Director of Technical Sales

We’ve all been there, waiting on hold for a call center agent to support us with the current problem or need we are experiencing as consumers. We got there by finding a support number, dialing it, going through Interactive Voice Response menus or pushing 1 to “hablo en espanol”, 2 for technical support, or 3 for billing, and so on. Depending on tons of factors we may or may not end up where we need to be with a competent person who can solve our need, eventually.

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Six Steps to a Successful Videoconferencing Solution

By Kevin Carswell, Senior Director Enterprise Application Practice Leader, and Cory Rehfeldt, Collaboration Practice Director, Logicalis US

Telehealth for medical care.  TelePresence in business. Video kiosks in retail locations. Video resumes and interviews in HR departments.  These are just a few of the ways videoconferencing is routinely used every day – and the reason video is quickly becoming the first mode of communication among consumers and businesspeople alike.

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Is Your IT Organization Ready for Transformation?

By Vince DeLuca, CEO, Logicalis US

As IT organizations across multiple industries begin to embrace or advance their transformation into digital-ready enterprises, they have come to realize the need for a blueprint of sorts – they require a reference architecture for that evolution. As you know, a reference architecture documents best practices for selecting and deploying specific technologies and solutions. At a very high level, a reference architecture can demonstrate how different IT services and functions communicate. At a more granular level, it can highlight interrelated IT and business processes. In either case, the reference architecture provides the template or blueprint necessary for deploying IT within the enterprise.

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