trends

Expert Forum: 7 Considerations for Selecting a Service Desk Provider in 2014

This was a live discussion that took place on March 27th, 2014. Our experts discussed what should be top-of-mind as you seek a Service Desk provider.

Additional Forums in this Series

Your Service Desk Google Hangout Guides

Speaker Mike AlleySpeaker: Mike Alley, Logicalis Director, ITSM

Mike has worked in the IT industry for more than 29 years, giving him a wealth of knowledge around technology solutions. He’ll help set the record straight on the distinction between a service desk solution and a help desk plus discuss what companies should consider when selecting a service desk provider this year. Quality and expertise, service hours and call resolution performance are just three of the seven points Mike will cover. Finally, he’ll help debunk some of the most common myths associated with service desk providers.

 

Jeff-Raylea_Head-ShotHost: Jeff Ralyea

With more than 20 years in the industry and a reputation for thought-leadership across his diverse career, Jeff offers the unique insight and perspective that makes him a perfect host for our event.

 

 

 

 

Top 10 IT trends to watch for in 2014

DVARG/Shutterstock.com

DVARG/Shutterstock.com

What’s going to make news in IT this year? We asked our customers and scanned our social media from the last few months to create a list of what we think will be the top 10 trends people talk about in 2014. Take a look at our list and see if you agree.

  1. More confusion over tech decisions. When an organization needs to make a choice on cloud, mobile devices or other tech, who has the final call? The CIO’s traditional role as a tech gatekeeper is quickly being reduced by the CMO and other executives who feel the need to make decisions more independently. This growing trend will only continue to evolve throughout 2014.
  2. Big data gets bigger. Analyzing vast quantities of data for business insights is now an established practice, and we foresee it only becoming more prominent this year. Advanced solutions like SAP HANA are making this process more of an everyday task instead of a one-time project, and enterprise organizations will start to take advantage soon.
  3. Healthcare IT (HIT). Like big data, this segment of IT is poised for explosive growth. Affordable Care and meaningful use are here to stay for the near future, meaning their respective tech requirements will also be in high demand. In addition, telemedicine, e-prescribing, and healthcare analytics will all grow in importance as healthcare CIOs search for ways to engage patients, providers and payers in more efficient communications that result in better outcomes.
  4. The Internet of Things. We can already control our thermostats and TVs remotely from a mobile device; 2014 is the year when this explodes to numerous other uses. Everything conceivable – from appliances to light bulbs – will be Internet-ready, and consumers will control their lives via mobile devices. This means BYOD will become significantly more important and more complex as anything and everything becomes a “device” for Internet connectivity.
  5. As-A-Service.  With belt-tightening measures firmly in place, enterprise organizations that want to remain at the forefront of technology face a tremendous dilemma which can be summed up in a simple question: “Cap-ex or op-ex?”  In the coming year, infrastructure restrictions will be less of a barrier to business growth as the enterprise C-suite embraces the “as-a-service” concept and understands that it’s not the technology itself that transforms the business; it’s the way the business accesses and uses that technology that is transformative.
  6. IaaS: As the “as-a-service” movement takes root, the infrastructure-as-a-service or platform-as-a-service market will grow tremendously as well, particularly among software developers who want to speed application development, QA and solution deployment.
  7. Trust, Security and Privacy.  In order to enjoy more personalized experiences with technology, consumers will become more willing to provide and share identifying information.  As a result, security will become a more significant focus for technology developers.  Cloud-based applications and physical devices will take important steps in the coming year to protect consumers’ identities and safeguard their personal information, lending a helping hand to technology professionals who already have their hands full working on internal security policies and disaster recovery/business continuity strategies.
  8. Mobility on the Move.  As mobile applications replace traditional websites and software products, the combination of mobile and cloud will grow in significance.  Mobile devices will become even more powerful and will be able to handle increasingly complex applications. The proliferation of the cloud allows for collaboration, personalization and mobile access to a large amount of data and a wide variety of products.
  9. Advanced Infrastructure.  Tech departments will trend toward the advanced products like 3D printing that can be used in a variety of applications and industries and hold the potential to change the way things are produced or manufactured.  This means a renewed focus on how these new technologies will be managed and supported, something already weighing heavily on the minds of enterprise IT professionals.
  10. Hybrids.  No surprises here: Hybrid clouds will emerge as the winners in private vs. public cloud debates.

Do you agree with this list? What other topics would you add that will be big in 2014?

Did 2013 live up to its IT hype?

Shutterstock/alexmillos 1

Shutterstock/alexmillos 1

With every New Year comes new predictions of what will come – and with every year end comes the review of those predictions. The IT world is no exception.  Let’s take a look back at 2013 – What held true? What was off base? Here are three trends that were expected to take flight over the last year:

The cloud will become a way of life.

In 2012, many companies were transitioning toward a cloud-based infrastructure. At the beginning of 2013, it was predicted by IT experts that the cloud would no longer be a luxury – a new, exciting way to work – but a necessity for successful businesses.

BYOD will rise to power.

A 2012 study indicated that more than 50% of employees were using personal devices for business-related tasks – and tech experts did not foresee the fad passing in 2013. Despite security concerns, employee satisfaction rate were expected to continue to rise in correlation with BYOD policies – and BYOD was even predicted to be a perk used to help recruit young professionals.

Help desks will undergo a virtual makeover.

As a result of constantly changing technology, and in part because of the growing popularity of BYOD, outsourced IT services were expected to rise over the last year. Third party IT help desks can provide a wider range of knowledge, as well as extended availability for the diverse needs of growing businesses.

Did 2013 live up to its hype? Did you see these changes in your business?

Can biometric security replace the use of passwords?

Researchers at Purdue University are trying to change the way we think about IT security. The team at Purdue’s International Center for Biometrics Research envisions an IT world where passwords are no longer the norm.

How can passwords be replaced?
Security measures once only featured in movies are becoming reality. Smart phones introduced us to the fingerprint scanner earlier this year. Similar technology includes iris scanners, voice recognition and facial recognition software, which are frequently used in conjunction with military devices.

Why aim to eliminate passwords?
It’s estimated that the average person has at least 25 accounts that require passwords for access. Nearly all accounts have strict minimum requirements including at least 8 characters, capital letters, numbers and symbols. If the accounts are particularly secure, they will require you to regularly change the password. Best practices for passwords include not saving them on computers or asking websites to “remember” them, so it’s no surprise that users often forget their passwords or confuse them among accounts.

Peshkova/Shutterstock

Peshkova/Shutterstock

Is it possible?
Finger print recognition software is currently being tested at a KFC restaurant in West Lafayette, Indiana, where Purdue University’s main campus is located. Cash registers, which formerly required employees to enter a password, are now being accessed using fingerprint scanners. According to the assistant manager, passwords used to be verbally shared, so the technology has, in fact, increased security.

Hype or Ripe
Is biometric security hype – or can technologies like fingerprint scanners and voice recognition software replace the use of passwords?

Hype or Ripe
Can biometric technology replace passwords?



View Results

Loading ... Loading ...

 

Robots, sensors and more: What will technology look like in 2020?

Mike MartinGuest author: Mike Martin

At its annual conference this week, Gartner imagined a future where many business tasks are extensively automated. Some of their predictions included:

  • Remote monitoring replacing doctor visits
  • Agricultural sensors will improve efficiencies and crop yields
  • Mining, construction and transportation systems will switch to driverless methods and remove significant labor costs
Perig/Shutterstock.com

Perig/Shutterstock.com

Overall, Gartner sees an explosion of sensors and robotic technologies that eliminate some labor and automate many routine tasks in business. As a result, new vendors for these technologies will emerge quickly, possibly leaving older companies behind who aren’t able to adapt quickly to the changing landscape. Gartner suggested the creation of a new executive position, the Chief Digital Officer, to help organizations transition into this new future.

All of these predictions seem very Jetson-esque, especially for the near future. Do you think this vision of sensors and robots is just hype, or could this become reality in a few years?

Hype or Ripe
Will sensors and robots soon become part of our daily business lives?



View Results

Loading ... Loading ...
Page 1 of 3012345...102030...Last »