Tag Archives: SLAs

14May

Guest Post: Six Questions to Tell if your Helpdesk Needs Help

Guest post by Tom Roberts, Solutions Architect The term “help desk” is typically thought of as the technical support team that assists with desktop or laptop application issues. Today, ITIL is taking hold in more and more organizations, and, as …read more

Posted 05/14/2012 11:00 am | 0 Comments
21Nov

GUEST POST: Is There a Correlation Between SLAs and Performance?

Guest post by Mike Alley, Director, Managed Services Solutions In the world of outsourcing services such as remote infrastructure management, cloud and ‘whatever as a Service,’ SLAs are a hot topic.  Several viewpoints exist.  Some feel the more SLAs you have …read more

Posted 11/21/2011 9:38 am | 0 Comments
13May

Managed Service Providers Missing an Opportunity with SLAs?

Many managed service providers (MSP) think service level agreements (SLA) add an unwelcome sense of negativity to a business built on trust and reliability. We’ve heard a lot of MSPs say the unfavorable history of SLAs can make hesitant customers …read more

Posted 05/13/2011 12:00 pm | 0 Comments