Tag Archives: SLA

21Nov

GUEST POST: Is There a Correlation Between SLAs and Performance?

Guest post by Mike Alley, Director, Managed Services Solutions In the world of outsourcing services such as remote infrastructure management, cloud and ‘whatever as a Service,’ SLAs are a hot topic.  Several viewpoints exist.  Some feel the more SLAs you have …read more

Posted 11/21/2011 9:38 am | 0 Comments
05Jul

Gripes with Outsourcing: Is Service to Blame?

According to the results of the 2011 IDG Enterprise Outsourcing and Service Providers Survey, 44% of the 1,176 IT leaders who responded to the online survey said their service-level agreements (SLAs) are tighter than they were three years ago.  However, …read more

Posted 07/05/2011 10:31 am | 0 Comments