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Tag Archives: SLA
Guest post by Mike Alley, Director, Managed Services Solutions In the world of outsourcing services such as remote infrastructure management, cloud and ‘whatever as a Service,’ SLAs are a hot topic. Several viewpoints exist. Some feel the more SLAs you have …read more
11/21/2011 9:38 am
According to the results of the 2011 IDG Enterprise Outsourcing and Service Providers Survey, 44% of the 1,176 IT leaders who responded to the online survey said their service-level agreements (SLAs) are tighter than they were three years ago. However, …read more
07/05/2011 10:31 am