SaaS

Compressing Time-to-Value Is Key for Software Providers

After initial success in migrating from an on-premise delivery model to the SaaS delivery model, a key aspect for software providers to assess is the time-to-value that SaaS delivers. While SaaS inherently accelerates the process significantly compared to an on-premise solution, compressing time-to-value as much as possible remains critical in generating positive cash flows.

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Automation and Orchestration: Fine-Tuning Your SaaS-Delivery Model

For ISVs with well-established, multi-tenant SaaS environments, automation and orchestration present prime opportunities to fine-tune their SaaS platform. By relying on automation and orchestration, ISVs not only avoid the cost of adding additional resources to deploy, manage and support applications they provision through the SaaS model, they also accelerate customer access and time-to-revenue. ISVs can also eliminate the element of human error, which further delays the time to deploy and roll out updates.

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Optimized SaaS Drives ISV Profitability

For ISVs enjoying early success by leveraging the SaaS-delivery model, profitability is a key area to focus on for sustaining long-term success. Since margins can be improved by optimizing the platform on which software is provisioned to customers, it’s worth taking a look at the platform provider.

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5 Ways to Tell If Your New SaaS Offering Meets Customer Expectations

Now that your software company has migrated its on-premises solution to the SaaS delivery model, it’s important to take a step back and evaluate just how well your software performs in the cloud environment. While the SaaS model may meet your expectations, it may fall short from the perspective of your customers.

To make a proper evaluation, it helps to assess your performance in five key areas:

  1. Scalability: If you can’t scale your service easily, new orders won’t get fulfilled on-time. You may find yourself dealing with upset customers, or worse, they will take their business elsewhere.
  1. Performance: If customers get frustrated trying to navigate your application or experience long response delays, they won’t remain customers for very long.
  1. Technical Support: Do you react to customer problems quickly and resolve them swiftly? Ideally, you should offer multiple support channels—online chat, online forms, email and phone—so customers can choose the medium they like best. Proper staffing levels and trained personnel are also a must.
  1. Time-to-Value: How quickly does your app deliver value to your customers, and have you set their expectations accordingly? This requires a deep understanding into your customer ROI timelines and communicating that information clearly. Your app then needs to deliver as promised.
  1. Service Level: Does your app run all the time? Can users access the app anytime, anywhere from any device? In today’s business environment, you virtually need to ensure 100 percent uptime.

Properly evaluating your firm in all five areas typically requires the expertise of an outside firm that applies industry best standards and all the necessary tools to measure each area. Leading cloud partners can also advise on how to move the needle in the right direction. Doing so is paramount—application success and the success of your business depends on high marks in across all five measures.

Want to Learn More? Visit the Logicalis solution provider website.

 

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