Tag Archives: outsourcing

14May

Guest Post: Six Questions to Tell if your Helpdesk Needs Help

Guest post by Tom Roberts, Solutions Architect The term “help desk” is typically thought of as the technical support team that assists with desktop or laptop application issues. Today, ITIL is taking hold in more and more organizations, and, as …read more

Posted 05/14/2012 11:00 am | 0 Comments
08Jul

Healthcare ISVs: Jumping on the Cloud?

A lot of ISVs are hesitant to jump on the cloud bandwagon because they are worried about losing their licensing revenue and the business model changes that can occur. Yet demand from their clients cannot be ignored.  More and more …read more

Posted 07/08/2011 11:00 am | 0 Comments
05Jul

Gripes with Outsourcing: Is Service to Blame?

According to the results of the 2011 IDG Enterprise Outsourcing and Service Providers Survey, 44% of the 1,176 IT leaders who responded to the online survey said their service-level agreements (SLAs) are tighter than they were three years ago.  However, …read more

Posted 07/05/2011 10:31 am | 0 Comments
08Jun

Are Data Center Professionals Using Outsourcing to Meet Capacity?

Why are so many data centers now outsourcing? A new data center can cost hundreds of millions of dollars and be time-consuming to build. On top of that, according to the Uptime Institute, in its annual data center survey, more …read more

Posted 06/08/2011 11:00 am | 0 Comments
01Jun

What do You Need for IaaS, PaaS, SaaS?

PaaS, IaaS and SaaS: all these approaches involve outsourcing the work and personnel expense of managing and maintaining server hardware, network hardware, infrastructure software, and/or application software.  Basically, they each attempt to solve the same business problem for IT leaders …read more

Posted 06/01/2011 11:00 am | 0 Comments