managed services

How Implementing Your Own Monitoring Tool Can Be an Eye Opener…and Not in a Good Way

By David Leech, Vice President, Cloud and Managed Services, Logicalis US

Here’s a common series of events that occurs when an IT staff decides to implement a monitoring tool for themselves: After dutifully following all the procedures for implementation of the monitoring system, when they see alarms start showing up on the monitor, they pat themselves on the back and say, “Awesome. It works. This wasn’t so hard.”

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Seven Reasons for Manufacturers to Consider Managed Services

 

It’s true that all businesses have IT requirements, but manufacturers have their own unique challenges. In addition to the traditional technology concerns facing other organizations, manufacturing IT departments often struggle to support a global organization from a single location with a finite staff and budget. Simultaneously, they’re expected to build competitive advantage and profitability for the business through the creative use of both IT tools and technical prowess.

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3 Keys for Evaluating Managed Services Providers

Ensuring the availability of IT services requires monitoring capabilities and resources to resolve issues. But in a large enterprise, it can take years of experience to determine what to monitor and the alarm thresholds for creating tickets that quickly alert the appropriate resources when issues occur.

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Logicalis Ranks Among the Elite Managed Service Providers

Logicalis has earned recognition on the CRN Managed Service Provider (MSP) 500 list as one of the MSP Elite 150—which distinguishes the top technology providers and consultants in North America. Our approach to managed services enables our customers to improve operational efficiencies, generate greater value from IT investments, and leverage technologies to achieve greater competitive advantage.

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Managed services will become new norm, according to many CIOs

Guest author: Mike Alley, Director, IT Service Management

In a recent study, Logicalis found that IT leaders are beginning to see value in moving toward “as a service” infrastructure models – from security to servers. As CIOs aim to maintain strategic roles within their organizations, strategic functions like business analytics and mobility strategies are taking priority over day-to-day operations.

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External service providers might be the best way to free time and resources to meet their business goals. It is a subtle but substantial change that will keep the CIO relevant and recognized as the head of a critical and compelling business function. Furthermore, 30 percent of CIOs say they want to make better, more extensive use of managed service providers as they seek to reshape the IT function to allow them to focus on higher-value, more strategic activities – like enabling strategic business goals and mobile enterprises strategies.

For example, technology that was once seen as in-house only is now considered ripe for outsourced management by CIOs and IT directors looking for ways to regain lost time and re-establish their leadership positions through a services-led transformation. It was not long ago that CIOs would have been appalled at the idea of outsourcing security, but now nearly half say they are prepared to put security into the hands of a trusted partner.

Hype or ripe: Will “as-a-service” models become the new norm as CIOs aim to maintain their strategic roles in organizations?

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