CIO

The Rise of the Shadow IT Department

Over 700 IT leaders respond to Logicalis’ fourth annual Global CIO Survey

As Logicalis’ top executives assess the results of the company’s fourth annual Global CIO Survey, it’s clear that digital disruption is changing the way businesses procure, manage and consume technology – and that significant changes are on the horizon for CIOs and their teams.

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Do You Need a Professional Consultant?

By Ed Konopasek, Vice President, Managed Solutions, Logicalis US

A better question for the headline on this blog post might have been, “What’s your cloud strategy?” because that’s the way most of our consulting engagements begin.

That’s because the cloud is central to an important change taking place in IT departments around the globe today – a shift from fixed, premise-based, capex IT investments to an entirely new mindset leveraging the tenets of the third platform – cloud, social, mobile and analytics – to satisfy digital acceleration in the enterprise and deliver the kind of user experience (UX) an increasingly tech-savvy workforce demands.

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Should You Outsource Your Service Desk?

An interview with Bob Chapp, Senior Director, Service Desk, Logicalis US

CIOs are understandably concerned about what to do with their service desks.  There is no more 9-to-5 workday, and people don’t work strictly within the confines of an organization’s four walls anymore.  The fact is, things have changed, and they are not going to change back, so it’s up to you to create a support environment that can resolve your users’ IT issues 24x7x365 – wherever they are, whenever they need help.  According to Bob Chapp, Director of Service Desk solutions for Logicalis US, doing this in-house has, in many cases, become both cumbersome to manage and costly to provide, leaving many IT professionals wondering how to meet this need effectively and cost efficiently.

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Global CIO Survey Helps You Benchmark Your IT Organization’s Journey to Success

CIOs often feel like they’re operating in a vacuum, wondering how their pressures and priorities stack up alongside those of their industry peers.  Is Shadow IT a problem? Is it better, from both a cost and practicality standpoint, to tap into the as-a-service movement rather than building and delivering all of your IT services in house? Is it time to give software-defined some serious consideration? And what does it mean to be a digitally enabled organization?

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Characteristics of a Digitally Driven Organization

By Jim Cook, Vice President of Services Sales, Logicalis US

People in this industry talk a lot about “shadow IT” as being a problem common in enterprise organizations, but what we’ve come to realize is that shadow IT isn’t really a problem – it’s a symptom.  There is a tremendous change taking place around the globe in the way enterprise organizations view technology, and it all started with the earnest adoption of “the cloud.”

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