Should You Outsource Your Service Desk?

An interview with Bob Chapp, Senior Director, Service Desk, Logicalis US

CIOs are understandably concerned about what to do with their service desks.  There is no more 9-to-5 workday, and people don’t work strictly within the confines of an organization’s four walls anymore.  The fact is, things have changed, and they are not going to change back, so it’s up to you to create a support environment that can resolve your users’ IT issues 24x7x365 – wherever they are, whenever they need help.  According to Bob Chapp, Director of Service Desk solutions for Logicalis US, doing this in-house has, in many cases, become both cumbersome to manage and costly to provide, leaving many IT professionals wondering how to meet this need effectively and cost efficiently.

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Global CIO Survey Helps You Benchmark Your IT Organization’s Journey to Success

CIOs often feel like they’re operating in a vacuum, wondering how their pressures and priorities stack up alongside those of their industry peers.  Is Shadow IT a problem? Is it better, from both a cost and practicality standpoint, to tap into the as-a-service movement rather than building and delivering all of your IT services in house? Is it time to give software-defined some serious consideration? And what does it mean to be a digitally enabled organization?

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How Implementing Your Own Monitoring Tool Can Be an Eye Opener…and Not in a Good Way

By David Leech, Vice President, Cloud and Managed Services, Logicalis US

Here’s a common series of events that occurs when an IT staff decides to implement a monitoring tool for themselves: After dutifully following all the procedures for implementation of the monitoring system, when they see alarms start showing up on the monitor, they pat themselves on the back and say, “Awesome. It works. This wasn’t so hard.”

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What Makes Patients Comfortable Using Telehealth?

A Q&A with Kim Garriott, Principal Consultant, Healthcare Strategies, for Logicalis Healthcare Solutions

Millennials comfortable with technology are leading the charge into the world of telemedicine, saving themselves countless hours in crowded waiting rooms only to get the same diagnosis and prescription they can get from the comfort of their own homes right from their device of choice.

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