An interview with Bob Chapp, Senior Director, Service Desk, Logicalis US
CIOs are understandably concerned about what to do with their service desks. There is no more 9-to-5 workday, and people don’t work strictly within the confines of an organization’s four walls anymore. The fact is, things have changed, and they are not going to change back, so it’s up to you to create a support environment that can resolve your users’ IT issues 24x7x365 – wherever they are, whenever they need help. According to Bob Chapp, Director of Service Desk solutions for Logicalis US, doing this in-house has, in many cases, become both cumbersome to manage and costly to provide, leaving many IT professionals wondering how to meet this need effectively and cost efficiently.