Application Performance Management is the Key to Customer Experience in a Digitally Enabled Enterprise

By Paul Williams, Director, Software Solutions, Logicalis US

This year, one of the most talked about topics in IT is how to provide the right kind of “experience” for customers – whether those customers are internal technology users or clients of your business.  Nearly every IT professional is looking for new ways to improve that experience and, ultimately to enable a “digital transformation” within their organizations.

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Event Management Provides the Control You Need to Respond to Constant Change

By Mike Alley, Director, Service Management, Logicalis US

IT teams often hit a bumpy stretch in their rollout of IT operations management (ITOM) processes when they first implement an incident monitoring system in their IT environment. At this point, they are aware enough of the importance of a steady state in IT to support business agility, and they are aware they need to implement some level of ITOM to accomplish that level of stability, but they haven’t yet gotten smart enough to know how to cope with the sheer volume of alerts they are about to confront.

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How Your CMDB Can Connect the Dots Between Technology and Business Services

By Mike Alley, Director, Service Management, Logicalis US

Conventional technologists have a tendency to measure success in terms of the extent and resilience of the IT infrastructure itself. Technologists who are strategic players, on the other hand, are defining new business models and providing enabling technologies that facilitate cross-functional innovation. If their organization makes widgets, they need to measure their success by how many widgets were manufactured and sold around the world.

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Get the Traction You Need to Drive Business Value with IT Operations Management

By Mike Alley, Director, Service Management, Logicalis US

Many IT departments penciled in “develop an effective ITSM strategy” on their shared departmental to-do list years ago. By now it is an accepted, if inconvenient, truth that the only way to survive at the speed of business today is to have an ITSM strategy that functions as a center of governance and control to navigate the cascade of challenges that modern corporations face.

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If You Knew Your Network Would Be Breached Tomorrow, What Would You Do Differently Today?

A Q&A with Ron Temske, Vice President, Security Solutions, Logicalis US

It’s no secret that security is top of mind among IT professionals today.  It seems that every day a new threat or breach is discovered, and as those security breaches become more prevalent and increased media attention fuels anxieties, commercial organizations and government agencies of all sizes are quickly realizing the importance of putting effective security policies, strategies and solutions in place. In corporate boardrooms nationwide, C-level executives, IT professionals and line-of-business managers are all talking about the security of their digital assets and how to prepare their organizations to minimize the damage from the inevitable breach that is to come.

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